---
title: "How can I open a support ticket for Cynergy?"
canonical: "https://kb.cynergy.app/space/GS/1095598081/How%20can%20I%20open%20a%20support%20ticket%20for%20Cynergy%3F"
format: markdown
---
To open a support ticket for Cynergy, you will need to access the [Support Portal](https://cynergy.atlassian.net/servicedesk/customer/portal/1) you will find the following content.

![image-20240522-072658.png](media://99f8048b-b62e-4622-b37c-1d1a2d8ebfd2)

Click on the “Need to raise a request? Contact us.” link, which will direct you to choose the category for which you want support. 


![image-20240522-072916.png](media://2b366172-da20-4e2b-aab8-4b2ccbcfef7e)

All the tickets are opened in our system and are managed by the same team, so no matter which category you choose, all tickets will be reviewed, and appropriate bugs/issues or answers will be provided. 

General expectations:

Once a ticket is opened, you will get the communication for the request. 

Once raising a ticket, make sure that the answers are going to you and not to the whole team. 

We are here to support you. 

The Cynergy team.