---
title: "Cynergy and GDPR"
canonical: "https://kb.cynergy.app/space/WC/902496302/Cynergy%20and%20GDPR"
format: markdown
---
## What is the GDPR:

The General Data Protection Regulation (GDPR) introduces obligations that will impact companies around the world. This law offers a common framework across the European Union (EU) for organizations exposed to personally identifiable information (PII) relating to individuals located in the EU. The GDPR sets a new level and cost of accountability that all organizations - even those that don't do business in Europe - must pay attention to.

## What are Cynergy’s duties under the GDPR?

- Protect personal data using appropriate security
- Notify authorities of personal data breaches
- Obtain appropriate consent for processing data
- Keep records detailing data processing
- Train privacy personnel and employees
- Audit and update data policies
- Employ a Data Protection Officer

## What are your rights under the GDPR?

You can exercise your rights by submitting a request to our support team [here](mailto:privacy@cynergy.app).

You, as a Cynergy user, have the right to:

- Review your personal data
- Correct errors in your personal data
- Object to processing of your personal data
- Erase your personal data

 

If you do not want to delete your account, but want to temporarily stop using Cynergy, you may deactivate your account instead and activate your account later.

You can erase your personal data at any time. Please be advised that by deleting your personal data, all your personal data collected will be terminated.

Copies of some material (example: log records) may remain in our database but are disassociated from personal identifiers. please visit our [privacy policy](https://www.cynergy.app/privacy-policy/) page for further information regarding the deletion of your personal data and how to stop communication with you.

## Cynergy as a data controller

When Cynergy collects personal data and determines the purposes and means of processing that personal data – for example, when Cynergy stores account information for account registration, administration, services access, or contact information for the Cynergy account to provide assistance through Customer Support activities – it acts as a data controller.

We are committed to GDPR compliance across our services and provide GDPR-related assurances in our contractual commitments.

## Processing According to users' consent

Any data that a user put into our systems will only be processed in accordance with the User’s consent, as described in our current [privacy policy](https://www.cynergy.app/privacy-policy/).

## Personnel Confidentiality Commitments

All Cynergy employees are required to sign a confidentiality agreement and complete mandatory privacy training, as well as our Code of Conduct training. Cynergy’s Code of Conduct specifically addresses responsibilities and expected behavior with respect to the protection of information.

## International Data Transfers

Cynergy may share information internally within our family of companies or with third parties for purposes described in this policy. Information collected within the European Economic Area (“EEA”) may, for example, be transferred to countries outside of the EEA for the purposes described in this policy. We utilize standard contract clauses approved by the European Commission, adopt other means under European Union law, and obtain your consent to legitimize data transfers from the EEA to the United States and other countries.

We contractually commit under our current data processing agreements to maintain a mechanism that facilitates transfers of personal data outside of the EU as required by the GDPR.